Refund policy

Our 30-day return policy means that, after receiving an item, you have 30 days to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with all tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@triscelebeauty.com. Returns must be sent to the following address: [INSERIRE INDIRIZZO PER I RESI].

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

For any questions about returns, you can contact us at any time at info@triscelebeauty.com. 

Damage and issues
Inspect your order upon receipt and contact us immediately if an item is defective or damaged or if you received the wrong item. This will allow us to assess the issue and resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom products (for example special orders or personalised items) and personal care products (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The quickest way to ensure you receive what you want is to return the item received and, once the return has been accepted, purchase the new item separately.

European Union 14-day cooling-off period
Notwithstanding the above, if the goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification. As above, your item must be in the same condition as when you received it, unworn or unused, with all tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, you will automatically receive a refund through your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, contact us at info@triscelebeauty.com.